PC Care ServicesOur range of general services are ideal for supporting the individual's needs, by ensuring that their vital IT tools are always functioning when they're needed.
Whether it is general maintenance or an emergency repair, or other support for your system, we provide the best advice and affordable solutions to your needs.
You can rest safe in the knowledge that we have your best interests at heart.
If there's something you think we can help you with that isn't listed below, please feel free to get in touch with us and ask.
Please contact us for more information.
Repairs and upgradesIf your machine breaks down then call us. We can quickly diagnose most faults in your home or office, and most components can be replaced with little or no fuss.
For more detailed examination we can take the machine and perform a detailed series of diagnostic tests to find exactly what is wrong.
We will always consult with you before performing any repairs and will be honest in trying to explain your alternatives. We will never repair a machine when it will be cheaper to replace it.
We also help customers who want to upgrade parts, such as graphics cards and hard drives, or add new components such as memory. We will give you honest impartial advice and source the cheapest items for you before safely installing them in your system.
Cleaning and preventative maintenanceAll machines, over time, can become clogged with dust and other fine particles.
In some environments, such as a home with carpets and pets, this could build up over a period of months rather than years.
This can seriously reduce performance and may lead to severe technical failure of major components. We can perform periodic checkups on your system and if necessary, can remove any debris and clean vital components such as heatsinks.
File system maintenance and spyware removalJust as the inner working of your machine gather dust, the file system on your hard drives gathers many unnecessary files after a time.
Some of these may even be spyware programs, inadvertently downloaded from the internet.
Both of these could slow your machine down significantly, reducing its performance. We can check for the presence of these programs and remove them if we find them, and can perform system functions that 'clean' the file system.
The Outreach program for the small businessFor small business customers we can tailor a package that meets your needs exactly. You can choose only the services that you need and build them into one package.
On a month by month rolling contract we can provide the necessary IT support to your company giving you the space to focus on your core ideals.
With remote technical support available we can solve most problems without even attending your workplace, cutting out unwanted delays.
When you require any of the services not included in the monthly package you will be charged on a pay-as-you-use basis. Please contact us for more information.
Operating system installation and setupIf you are upgrading your current machine with a new operating system then this service is for you.
We will backup all of your important documents before beginning the installation process and restore them to their original location once the process is complete.
We will source and install all the necessary drivers for your machine's components and customise the GUI to meet any special requirements you may have, such as language packs and accessibility functions.
Internet security supportProtecting yourself from malicious code on the internet can be a headache. We will remove the stress by helping you find the best level of protection for your needs.
Most users will have some form of internet security installed on their machines. On most occasions these are perfectly sufficient for finding and removing malware and viruses.
In the event that you think something got through your protection we can perform detailed checks on your system to try to find the offenders, and remove them completely.
We also give advice on what sort of security you need and how to keep your protection up to date.
If you don't have an antivirus installed we recommend you get one as soon as possible. Free protection is supplied by several vendors. Here are some recommended solutions:
► AVG 2011 Free Antivirus Protection
► Avast Free Antivirus
The following downloads are not free products, but are available for trial:
► Kaspersky Anti-virus 2011 Trial
We are affiliated partners of Ontrack®, the world leading data recovery specialists.
If you have a damaged hard drive or laptop and you can't recover the sensitive or important data on it, we can help.
EasyRecoveryTM software products offer home or business users complete solutions for their data recovery, file repair and disk diagnostic needs.
Kroll Ontrack® award winning software solutions are built on the same data recovery technology and techniques that make Ontrack® Data Recovery services the world's most trusted data recovery solutions provider.
An optional part of the small business Outreach Program is the ability to offer you live help over the internet.
LogMeIn ProČ provides us with anytime, anywhere access to your system files and applications. From the convenience of a web browser, we can work with your computer remotely and securely as if you were sitting right in front of it.
In many cases this gives us the ability to diagnose and resolve a wide range of problems without even coming on site, reducing downtime and enabling you to get down to your business with the minimum of disruption.
Please contact us for more information.